WM

Warren Daniel McColgan

Technical Support Team Lead at Bazaarvoice

Warren Daniel McColgan has a diverse work experience spanning different industries and roles. Warren Daniel is currently working as a Senior Technical Support Analyst at Bazaarvoice since April 2022. Prior to this, they served as a Technical Support Analyst at the same company from April 2021 to April 2022, where they worked with Salesforce, JIRA, and Confluence, and played a role in restructuring the training resources. Warren also demonstrated their commitment to diversity and inclusion by being a valuable member of the DE&I Vilnius Taskforce and Social committee.

In 2020, Warren co-founded Brownie In A Box LT, showing their entrepreneurial drive and initiative. Warren Daniel also worked at Harrington and Co as a Lettings Negotiator & Property Manager from February 2020 to July 2020, where they excelled in following up with prospects throughout the sales process and effectively communicating with landlords.

In 2019, Warren worked as a Duty Manager at MILLSY'S CAFE BAR BISTRO LIMITED, where their responsibilities included recruitment and onboarding of new staff, developing new processes for efficient service delivery, and ensuring high standards were maintained.

Prior to that, they had a role as a Shift Supervisor at Greene King from May 2018 to April 2019, where they were responsible for coordinating daily operations, training and developing front-of-house staff, and adjusting team members to meet guest demands. Warren also gained experience as a Resident Disc Jockey at Kasbah Nightclub from August 2013 to October 2018, where they DJed regularly and sometimes supported famous DJs.

From October 2016 to May 2018, Warren worked as a Shift Supervisor at Miller & Carter Steakhouse Bar and Grill, where they focused on employee morale, cash management, and inventory management. Warren Daniel also has experience as a Spectator Safety Coordinator at Stadium TM from July 2014 to January 2015 and as an Event Manager at S7VEN Nightclub from October 2011 to June 2013.

Overall, Warren Daniel McColgan has a strong background in technical support, property management, hospitality, and event management.

Warren Daniel McColgan attended Cardinal Newman Roman Catholic School and Community College from 2007 to 2012, but did not earn a degree or specialize in a particular field of study during that time. In 2014, Warren obtained an NVQ Level 2 in Conflict Management from Coventry. In the same year, they also obtained an NVQ Level 2 in Spectator Safety and an NVQ Level 2 in Customer Service Management, both from Coventry as well. In 2020, Warren completed an NVQ Level 2 in Information Technology from Pet Xi.

In addition to their educational history, Warren has acquired various certifications. Warren Daniel obtained a Level 2 ITQ certification from Highfield in June 2020, a Level 2 Team leading Principles certification from Highfield in the same month and year, an Emergency First Aid certification from SkillBase in September 2019, and a Level 2 Food and Beverages certification from Lifetime Learning in August 2017.

Links


Timeline

  • Technical Support Team Lead

    April 1, 2024 - present

  • Senior Technical Support Analyst

    April, 2022

  • Technical Support Analyst

    April, 2021