Ahmed Traore

Ahmed Traore has extensive experience in management and customer service, having held senior positions in various companies. As the Country Managing Director at Bboxx from April 2021 to January 2024, Ahmed led P&L results and C-level management, while previously serving as Head of Portfolio and Customer Experience and Operations and Customer Experience Director, focusing on customer service excellence and strategic planning. At Le groupe Forget, roles included Customer Service Project Manager, overseeing the implementation of a new CRM system, and Head of Customer Care, enhancing customer satisfaction across multiple service points. Additional experience includes consultancy work at Venmar Solutions and account management roles at MTN CI. Ahmed holds an MBA in Marketing from HEC Montréal and an Ingenieur Commercial degree from Groupe INSTEC.