Customer Experience and Support

The Customer Experience and Support team at BCA Group is dedicated to enhancing the overall customer journey by providing exceptional service and support throughout the used vehicle marketplace. This team collaborates across various roles—including sales, health and safety, and training—to ensure customer inquiries are addressed promptly, operational standards are met, and a seamless buying and selling experience is delivered for clients both in the UK and Portugal. Their focus is on continuous improvement and fostering long-term customer relationships.