Customer Experience and Support
About
The Customer Experience and Support team at BCA Group is dedicated to enhancing the buyer and seller journey within the used vehicle marketplace. This team manages customer inquiries, streamlines operational processes, and implements solutions to improve service delivery, ensuring a seamless and satisfying experience for all stakeholders. They collaborate across departments to drive customer engagement and feedback initiatives, ultimately aiming to elevate overall satisfaction and loyalty.
Team members
Adam Lish
Sales Director - UK Dealer
Amy Entwistle
Regional Customer Service Mana...
Andy Collett
Head Of Solution Architecture
Ash Lovewell
Head Of Retail Operations Deve...
Chris Bell
Sales Manager
Emma Westhead
Customer Performance Director
Grant Walley
Operational Support Manager
Jason Jones
National Operations Manager
Jason Peate
Duty Manager
Massimo Bertolotti
Commercial Manager Italia
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