Christopher Oronzi

Christopher Oronzi, CPTD, is an accomplished training and quality assurance professional with extensive experience in global service quality management and training. Currently serving as Global Service Quality Manager at BCD Travel since September 2022, Christopher has effectively led technology training for major global accounts, designed comprehensive training curricula for customer communication platforms, and improved service quality metrics. Previously, as a Quality Assurance Specialist at The Risk Management Association, Christopher established a feedback tracking system and redesigned product offerings, significantly enhancing member satisfaction. Roles at BCD Travel and other organizations, including Southwest Airlines and Ticket Philadelphia, demonstrate a commitment to optimizing training processes, enhancing customer service, and mentoring cross-cultural teams. Christopher holds a BS in Journalism from Emerson College.