Mai F.

Mai F. is a highly experienced senior strategic designer currently working at BCG Digital Ventures since September 2022. With a robust background in service design, Mai held positions at Designit from April 2016 to August 2022, including Lead Service Designer and Senior Service Designer, where responsibilities included leading business and service development projects for various industries. Prior freelance work involved design research for corporate clients in the US, and a brief role as an innovation consultant in an India Immersion Program focused on healthcare retail experiences. Additional experience includes conducting design research for underserved populations at IIT Institute of Design and leading user-centered design projects during a Taiwan immersion program. Mai's earlier career included an account executive role at Geometry Global, developing marketing plans for major brands. Educational credentials include a Master of Design Methods in Service Design from the Institute of Design and a Bachelor of Science and Engineering in Applied Chemistry from Waseda University, along with a VIA summer program at Stanford University focused on American Language and Culture.