François B. is a customer experience and contact center expert with over 30 years of experience in optimizing people, processes, and technology within competitive environments. Currently, François provides end-to-end consulting services at the Board/C-suite level through Executive Management Consulting, focusing on digital transformation strategies in financial services. François has held prominent positions, including General Manager at LeasePlan and Managing Director at Europ Assistance and Transcom. Additionally, François serves as a Senior Advisor for The Boston Consulting Group, specializing in customer experience and digital transformation initiatives. François earned a degree from ESSEC Business School.
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