Mike Serrao is an IT leader specializing in digital collaboration tools, currently serving as the Global IT Configuration Engineering Manager at Boston Consulting Group since 2021. They possess extensive experience in IT infrastructure management, application management, and vendor management, having previously held positions at Gartner and Span Chemicals. With certifications including A+, MCP, and ITIL Foundation V3, Mike has demonstrated strong skills in customer service and stakeholder engagement throughout their career. They hold a B.Com in Accounts from the University of Mumbai and have maintained a hands-on approach in overseeing IT operations across various regions, enhancing technical support and infrastructure capabilities.
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