Ma. Rosario Sanchez

Ma. Rosario Sanchez has a diverse work experience in customer service and team leadership roles. They most recently worked as a Customer Service Team Lead at BCS Technology International Pty Ltd, where they managed a group of customer service representatives and provided assistance with inquiries. They also coached team members to improve their customer service skills and handled escalated calls with complex issues. Prior to this, they worked as a Talent Acquisition professional at PSG Global Solutions, where they sourced qualified candidates, conducted phone interviews, and set up interviews between candidates and hiring managers. Before that, they worked as a Team Lead at Convergys, where they managed a production team and performed quality evaluations, provided feedback, and handled administrative tasks. They began their career as a Customer Service Representative at Sykes Enterprises, Incorporated, where they assisted subscribers with activating and maintaining their prepaid phone service.

Ma. Rosario Sanchez attended Centro Escolar University from 2000 to 2002, where they completed some college coursework in the field of BS Nutrition and Dietetics.