Bilal Hoosen

Bilal Hoosen is an experienced professional with a strong background in service delivery and operational management, currently serving as Service Delivery Manager at BCX since November 2004. Bilal's roles have included Services Supervisor and Head of Service Delivery, with a focus on negotiating and managing Service Level Agreements (SLAs) and supervising operational processes. Prior to BCX, Bilal worked as an IT Consultant at Amalgamated Healthcare, overseeing network maintenance and providing hardware and software support. Bilal holds a National Certificate in Business Analysis Support Practice from MICT Seta and a Google Data Analytics certification from Coursera, among other educational qualifications from institutions including Gordons Institute of Business Science.