Donico Williams is a seasoned professional in service delivery and incident management, currently serving as a Service Delivery Manager at BCX since April 2016, overseeing processes to ensure world-class support for stakeholders and customers. Donico's experience includes roles as an Incident Manager and Systems Engineer, managing incidents to minimize business impact and providing extensive support for over 3000 servers. Prior experience at Telkom included positions as an Operational Specialist and Operations Manager, where responsibilities encompassed monitoring network operations and managing call center performance. Educational credentials include a Bachelors in Information Technology, various ITIL certifications, and a Prince 2 Foundation in Project Management.
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