Elichia Simpson

Elichia Simpson, MBA, has extensive work experience in the banking industry. Elichia is currently the Deposit Operations Manager VP at Beacon Community Bank since November 2022. Previously, they worked at Wells Fargo as an Escalations Associate Manager from October 2021 to November 2022. In this role, they managed a team of wire investigators and provided real-time feedback to ensure productivity and quality.

Prior to that, Elichia worked at Beacon Community Bank as an Assistant Vice President Deposit Operations Manager from March 2021 to October 2021. Elichia managed a team of Deposit Operations Specialists and oversaw various functions within Deposit Operations and Online Banking. Elichia also played a key role in implementing a new online banking platform.

Before joining Beacon Community Bank, Elichia worked at CresCom Bank as a Deposit Operations Specialist from April 2016 to February 2018. Their responsibilities included managing debit card disputes, wires, and Automated Clearing House (ACH) transactions.

Earlier in their career, Elichia worked at Wells Fargo as an International Operations Manager from December 2012 to August 2015. In this role, they oversaw day-to-day operations and led a team of Customer Care Representatives, setting measurable goals to drive high performance and customer resolutions.

Overall, Elichia Simpson has a strong background in banking operations, team management, and implementing new banking platforms.

Elichia Simpson earned a Master of Business Administration (M.B.A.) degree in Business Administration and Management, General from Keller Graduate School of Management of DeVry University from 2009 to 2012.