Rudie Russell-Farrell

Rudie Russell-Farrell is an experienced professional specializing in customer experience and technical support. Currently serving as Customer Experience Manager and Technical Support Supervisor at Beanfield Metroconnect since February 2021, Rudie previously held several roles at TELUS Communications between 2011 and 2020, including Support Experience/Customer Success Manager and Business Help Desk Specialist IV. In these positions, Rudie effectively strategized and motivated premier partners while enhancing customer satisfaction through targeted support and training initiatives. Earlier experience includes working as a Logistics Coordinator at RM Logistic, where Rudie managed the transport of goods, and as a Customer Service Agent at UPS, focusing on resolving package-related issues. Rudie also served as Assistant Manager at ViaRoute, leading teams to achieve sales and customer satisfaction goals. Educational background includes studies at Concordia University and Dawson College.