Beaulieu International Group
Stefan Duwijn is an experienced professional in customer service management and operational excellence, currently serving as Manager of Customer Services at Beaulieu International Group since July 2014. With a focus on order management, sales operations, and customer experience enhancement, Stefan has significantly contributed to the Needle Felt division and led system migration initiatives. Prior roles include Customer Services Director at goudengids.be, where notable achievements included transforming customer service operations and improving satisfaction metrics, and Director of Book Production at VNU World Directories, overseeing multiple countries. Stefan holds a master's degree in Economics and continues professional development at Hult Ashridge.
Beaulieu International Group
Beaulieu International Group (B.I.G.) is a global specialist in raw materials (polymers and technical sheets), engineered solutions (yarns, fibres and technical textiles) and flooring solutions for the residential and commercial markets (vinyl rolls, vinyl planks and tiles, laminate, parquet, wall-to-wall carpet, needle felt, artificial grass and mats) as well as upholstery fabrics. Headquartered in Belgium, B.I.G. employs over 4,900 people worldwide in 19 countries throughout Eurasia, America and Oceania and serves customers in 152 countries. In 2022, B.I.G. reported sales of €2,43 billion. As a global family business, Beaulieu International Group develops and co-creates - in an innovative, entrepreneurial and sustainable way - flooring and material solutions to enhance the quality of living and working for every generation. We work purposefully to build a sustainable future. Our sense of entrepreneurship and our ambition enable us to continue to grow together with our employees, customers, suppliers, shareholders and the society in which we operate.