Leonardo D.

Leonardo D. is a seasoned professional with extensive experience in directing customer journeys and operations within B2B environments, currently serving as the Director of Buyer Journey at Olist since September 2016. With a strong focus on enhancing customer experience through strategic operational management, Leonardo has held various leadership roles, including New Business Director and Head of Customer Success, overseeing teams and developing processes that drive business growth. In addition to their work at Olist, Leonardo is an angel investor in several startups aimed at democratizing access to healthy food and improving data processing efficiency. Leonardo holds degrees in Economics and Electrical Engineering from Universidade Federal do Paraná, as well as an Executive MBA focused on leadership and innovation from FGV - Fundação Getulio Vargas, and completed executive education at Harvard Business School.