Mauricio Florez

Mauricio Florez has extensive experience in customer technical support and sales management, currently serving as the Customer Technical Support Manager for Hematology and Urinalysis at Beckman Coulter Diagnostics since December 2014. Previously, Mauricio held roles as Supervisor of Customer Technical Support and Sales and Quality Manager at Assurance Management Group, where responsibilities included establishing team expectations, enhancing interdepartmental communication, and managing a team of sales consultants. Prior experience at Alorica involved managing sales teams and training, focusing on key performance indicators and coaching agents to improve service quality. Mauricio holds a Bachelor's Degree in Criminology and Criminal Justice from Florida International University, earned in 2010.