Jennifer Hem is an accomplished banking professional with extensive experience in retail performance and customer experience. Currently serving as the Director of Retail Performance and Experience and previously as the Director of Mountain District Retail Delivery at BECU since December 2019, Hem has held increasingly responsible positions at various financial institutions. Prior roles include Senior Vice President of Labor Relations at United Business Bank, Head of Philanthropic Banking and Retail Area Manager at Opus Bank, and Vice President roles at Key Bank, among others. Hem's career commenced at Wells Fargo, and educational qualifications include studies at Pacific Coast Banking School, Southwestern College, and the University of Phoenix.
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