Magalie Vieilledent

Magalie Vieilledent possesses extensive experience in team management and customer support, currently holding the position of Team Manager at Bedrock Streaming since April 2018. In this role, Magalie has successfully recruited and developed a 10-person support team, implemented agile practices, and established key performance indicators to optimize team operations. Prior roles include Senior Customer Support Lead, focusing on cross-team collaboration and client onboarding, and Pilote qualité de la plateforme at JVIExpertise, involving Agile coaching and project management. Magalie's earlier experience encompasses project management and PHP development, with formal education in international commerce from CY Cergy Paris Université and specialized training from eZ Systems.