Franciele Amaral

Franciele Amaral has a wealth of professional experience. Franciele began their career in 2001 as an Atleta Profissional at Confederação Brasileira de Tênis de Mesa. In 2011, they were an Analista de Negociação at André de Sá Advogados. In 2012, they were an Operations Specialist at Banco do Brasil. From 2013 to 2018, they worked at Conta Azul in various roles, including Customer Success Leader SMB, Operations Enablement, Customer Success Specialist, and Senior Technical Support Analyst. Since 2018, they have been employed by Softplan, where they are a Senior Coordinator, CS and Coordinator, CS. In 2021, they joined Woba, where they are a Partner & CS Manager and Manager of Account Growth.

Franciele Amaral obtained a Bachelor of Business Administration (BBA) in Administration of Companies, Business and Marketing from Universidade da Região de Joinville in 2014. In 2018, they obtained an MBA in Project Management from Universidade Positivo. Additionally, Franciele has obtained several certifications, including "Líder do Futuro" from Crescimentum in 2019, "Customer Success Manager 101" from Udemy in 2018, "E-mail Marketing" from HubSpot in 2018, and "Compreendendo o UX Design" from Mergo User Experience in 2016.