Daniele Cardoso dos Santos

Daniele Cardoso dos Santos currently serves as Líder de atendimento | Customer Excellence at Grupo Boticário since November 2020 and has been with Beleza na Web since November 2016 as Líder de atendimento Júnior and in a Backoffice role. Prior experience includes a position as Supervisor de operações at Teleperformance Brasil from November 2013 to June 2015, where responsibilities included monitoring performance metrics and operational efficiency, and a role as Auxiliar de backoffice / CAC at Teleperformance Brasil from October 2012 to June 2013 handling negotiations for collections and debt issues. The career began at Contax in October 2010 as Itaú Backoffice / Atendimento Anti Fraude, focusing on anti-fraud preventative analysis. Educational background includes a Técnico degree in Secretariado Executivo from Centro Universitário Senac and Uninove - Universidade Nove de Julho between 2011 and 2013.