Ishu Anand

Ishu Anand is a seasoned Digital Care Expert at Belfius, with a strong background in customer support across various channels, including social networks, chat, phone, and email. Proficient in CRM and experienced in second-line troubleshooting, Ishu collaborates closely with IT and Business Analysts to enhance service delivery, manage fraud and claims, and provide coaching and training to peers. Previous experience includes roles at Banx and Tobania, focusing on outbound marketing and customer interaction. Additionally, Ishu has a rich history in administrative management and communications, with a Master's degree in Information and Communication from the University of Liège.