Rachel Lemoine

Rachel Lemoine is an experienced leader in customer support with a strong background in managing international teams and implementing innovative solutions. Currently serving as the Global Head of Customer Support at Believe since November 2015, Rachel has successfully transitioned the organization to a sales-oriented support model, developed self-service tools for customers, and overseen a global team. Prior experience includes managing a team of 25 Content Managers in various regions at Kantar and organizing support for applications at Kantar, where Rachel was responsible for maintaining high-quality service for VIP clients. Rachel began the career at Kantar Media Intelligence, successfully managing a team and ensuring compliance with broadcasting regulations. Educational qualifications include a Licence in Arts du spectacle from Université de Picardie Jules Verne and a Baccalauréat in Economique et Social from Lycée Jean Monnet.