Serge Gaudet

Serge Gaudet is a seasoned customer operations professional with extensive experience in management and coaching roles across multiple telecommunications companies. Currently serving as Senior Manager Customer Operations at Bell since July 2024, Serge has previously held key positions at Distributel from October 2012 to July 2024, including Customer Service Manager for channels and development and as a Support Manager in Egypt. Prior roles include Supervisor at Nordia Inc., where Serge focused on developing client representatives and delivering training, and Senior Supervisor at IQT, emphasizing performance coaching and sales team development. Serge's career also featured a role providing offshore support for Bell partners in Costa Rica and a solid foundation in customer service leadership developed at Nordia Inc. from 2006 to 2009. Serge holds a certificat in Administration from Université de Hull.