Rachel Newman is a seasoned professional with extensive experience in digital customer experience and strategy. Rachel has held key leadership roles, including Head of Digital, Customer Experience at Belong and Director of Digital and Wayfinding, Customer Experience at the Department of Transport. Additional positions include Head of Digital Sales and Adoption at National Australia Bank and Digital Marketplace Strategy Lead for Management Consulting at Suncorp Group. Rachel’s commitment to community involvement is demonstrated through a committee member role at Eastern Gymnastics Club. Rachel holds a Double Bachelor's degree in Marketing and Management from Monash University, completed between 1999 and 2003, and attended Methodist Ladies College from 1993 to 1998.