Paul Jose

Paul Jose is an accomplished professional in the banking and finance sector with significant experience in digital initiatives and process management. Currently serving as Head of Digital Initiatives at Belstar Microfinance Limited since January 2024, Paul focuses on customer-centric digital transformation. Prior to this role, Paul was the Head of Process & Products in Retail Banking at Fincare Small Finance Bank, managing liability products while ensuring compliance with regulations. Extensive experience at IndusInd Bank included responsibilities in process adherence, quality management, and customer service operations across multiple roles. Paul's career began at IDBI Bank as a Customer Service Executive, where foundational skills in general banking operations were developed. Paul holds an MBA from ICFAI Bangalore and has completed education at UCE Thodupuzha and IBS Bangalore.