Jacqueline Messina

Jacqueline Messina has a diverse work experience spanning different industries. Jacqueline currently holds the position of Director of Strategic Initiatives at The Benchmark Company, LLC, which they started in November 2022.

Jacqueline previously worked at Salesforce from 2019 to 2022, where they held various roles. Jacqueline started as a Success Graduate, Customer Success, in July 2019 and then became an Associate Customer Success Manager, Mid-Market, from January 2020 to January 2021. Jacqueline then transitioned to the role of Associate Customer Success Manager, PubSec, from January 2021 to February 2022. Their most recent role at Salesforce was Customer Success Manager, PubSec.

Before their tenure at Salesforce, Jacqueline was a Presidential Fellow at Bucknell University from September 2015 to May 2019. Jacqueline also had internship experiences at Guidepoint as a Research Associate Intern from June 2018 to August 2018, and at The Benchmark Company, LLC as a Research Assistant Intern from January 2018 to March 2018.

Jacqueline gained additional professional experience as an intern at Ogden CAP Properties, LLC from June 2017 to August 2017, and as an Office Assistant at CitiStaffing in June 2015. Jacqueline also participated in summer study abroad programs at China Institute in July 2014 and Choate Rosemary Hall in June 2013, both in China.

Jacqueline Messina attended Bucknell University from 2015 to 2019, where they pursued a field of study in Global Management. Prior to that, they completed their high school education at Convent of the Sacred Heart from 2005 to 2015 and obtained a high school diploma.

In terms of certifications, Jacqueline Messina has achieved several notable credentials. In August 2019, they obtained the Salesforce Certified Certified Administrator (SP16) certification from Salesforce. Shortly after, in September 2019, they obtained the Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant certifications, also from Salesforce.

Continuing their professional development, Jacqueline achieved the Salesforce Certified Advanced Administrator (WI20) certification in January 2020. In June 2022, they acquired the Certified Change Practitioner certification from Prosci. More recently, in September 2022, Jacqueline obtained the Salesforce Certified Business Analyst certification from Salesforce. Additionally, they became Scrum Master Certified (SMC) in November 2021 through the Scrum Alliance.