Shanto Kapali

Shanto Kapali is a skilled Tech Support Analyst with experience in managing service requests and incidents at Benchmark Education Company since August 2021. Previously, Shanto served as a Technical Support Specialist at the NYC Department of Education from June 2019 to July 2021, where responsibilities included day-to-day support operations, user assistance, and IT equipment maintenance. Earlier experience includes a role at Staples from August 2017 to December 2018, focusing on troubleshooting Windows issues and managing printer installations and software updates.