Andrezza Rocha Silva

Andrezza Rocha Silva is a skilled Tech Support Analyst at Universal Music Group since November 2022, responsible for managing Global Tech Support calls and resolving technical issues. Prior experience includes serving as a Purchasing Coordinator and Executive Assistant at FASANO, where responsibilities involved procurement and administrative support. Andrezza also worked as a Software Tester and Help Desk Support Technician at Alpha7 Desenvolvimento de Software, gaining experience in software testing and technical support. Additional roles at Universidade Estadual de Campinas and Fundação do Desenvolvimento Administrativo provided valuable IT internship experience. Andrezza holds a Technologist degree in Information Technology from Instituto Federal de Educação, Ciência e Tecnologia de São Paulo and a High School Diploma in Chemistry.