Lisa Small

Lisa Small is an accomplished Contact Center Support Services Manager at Benco Dental since October 2021, overseeing the Contact Center Support Services teams to ensure optimal service levels. Previously, as Customer Partnership Manager at Olympia Chimney & Venting, Lisa managed customer performance in multiple states, enhancing satisfaction and reducing complaints. As Operational Training Manager at Cognizant, responsibilities included the development and execution of operational training, while at TMG Health, Lisa maintained a 5 STAR CMS rating for four years as Customer Service Manager, overseeing a sizeable team. Earlier roles include Customer Service Supervisor at Express Scripts and Intake Supervisor at Merit Behavioral Care. Education was completed at Harris Stowe State College.