Steven Miller

Steven Miller is an experienced professional in workforce management and resource planning, currently serving as the Resource and Capacity Planning Manager at Benenden Health since February 2020. Prior to this role, Steven held the position of Resource Planning Manager at North Yorkshire County Council for 13 years, where responsibilities included managing resource requirements for a multi-channel customer contact center. Steven's career also features roles such as Contact Centre Team Leader, Recruitment Consultant at RGB Recruitment Ltd, and Account Manager at DWBC, showcasing a diverse background in customer service and management. Steven's early career included extensive travel and experience as a Business Development Executive and Customer Service Representative, complemented by a Bachelor of Science degree in Business Studies from The University of Salford, completed in 2000.