Emily Baker

Emily Baker has a robust background in customer success and service delivery, currently serving as Customer Success Director at Benefex since May 2019, after progressing from the role of Customer Success Executive. Prior to this, Emily spent nearly nine years at JLT Employee Benefits, where roles included Team Leader for the Benpal Service Delivery Managers, Service Delivery Manager, and Senior Administrator positions related to BenPal and pensions payroll. This extensive experience highlights Emily's expertise in managing client relationships and overseeing service operations.