Carlo Hefner

Carlo Hefner is a seasoned professional with extensive experience in customer support and management, currently serving as CS Application Manager at Bergfreunde since November 2018. Responsibilities at Bergfreunde include overseeing technical systems within customer support, advising leadership on trends, and enhancing KPIs. Carlo co-founded Harzkoenig.com and Irish Fairytale Yarns, focusing on the production and sale of specialized products. Previous roles include serving as Team Lead for pre-sale agents at Bergfreunde and coaching in Olympic handball at University College Cork and TSG Reutlingen. Carlo's career at Blizzard Entertainment involved various customer service roles, culminating in leadership positions for prominent events such as Gamescom. Carlo is also recognized for expertise in business management, having owned Sporthaus Ingelheim and held multiple roles in sales and training.