Berkeley Research Group
Dorian DeLaCruz is an ITIL4 certified professional with extensive experience in IT service management, having worked at Berkeley Research Group since February 2015 in various roles including IT Service Management Supervisor, IT Service Delivery Lead, Senior IT Specialist, and IT Specialist. Dorian's expertise includes supporting diverse operating systems and applications, managing network administration tools, and troubleshooting mobile equipment. Prior experience at Bayer Business Services from March 2006 to October 2014 as Desktop Support Team Lead involved overseeing a team of technicians, managing support for over 2500 customers, and successfully resolving complex PC and network issues.
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