Shahd Fadlalmoula is a seasoned professional with extensive experience in client account support, Salesforce administration, and legal assistance. Currently serving as a Senior Client Account Support at BAL, responsibilities include data mapping, validation, and reporting for large-scale transitions. Previous roles include Salesforce Administrator and Case Manager at Erickson Immigration Group, where Shahd managed a Salesforce CRM platform and developed analytics to enhance decision-making. Past experience also encompasses positions at Beacon Building Products, OKAB Trading LLC, and Playa Hotels & Resorts, contributing to operations, compliance, and administrative functions. Shahd is pursuing a Master of Science in Data Science at Eastern University and holds multiple degrees, including a Bachelor of Arts in Criminology and Global Affairs from George Mason University.
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