Jeff Kent

Jeff Kent is a Senior Telecom Engineer at Best Buy Health, where responsibilities include supporting a large Genesys Pure Engage implementation for contact centers. Prior experience includes serving as a Sr. Contact Center Architect at US Xpress, managing the strategic vision and Genesys environment, and completing a platform upgrade. Previous roles at TeleTech, ASA Solutions, Dell, IVC, Inc., and MCI Telecommunications Corporation involved designing and implementing telecommunications solutions, overseeing IVR systems, and conducting technology assessments. Jeff Kent holds a BA in Physics from Colorado College, with advanced studies in Mathematics and Music.