Duc Nam Dang

Duc Nam Dang serves as the Head of Customer Service at BEST Inc. since October 2019, where responsibilities include designing and executing customer service strategies to enhance service excellence aligned with global business objectives. Prior to this role, Duc Nam Dang held positions at DHL Express Vietnam from December 2013 to February 2018, including Customer Care & Key Account Manager and Customer Care Supervisor, focusing on customer satisfaction and team leadership. Additionally, Duc Nam Dang worked at TNT from April 1995 to December 2013 as a Senior Major Account Customer Service Executive and in the Operations department, gaining extensive experience in customer service operations and logistics. Duc Nam Dang holds a degree from the University of Economics Ho Chi Minh City, completed in 1997.