Helen Capps-O'Neal

Helen Capps-O'Neal is an accomplished hospitality professional with extensive experience in hotel management and guest relations. Currently serving as General Manager at Best Western Plus St. Louis Airport Hotel since January 2020, Helen also operates Capps Business Consulting as CEO, a position held since 2018. With a decade-long career at Best Western® Hotels & Resorts, Helen has excelled in various roles including Event Coordinator and Guest Relations Manager, as well as Front Desk Manager at Best Western Plus Washington Hotel. Prior experience includes a role as Customer Experience Manager at The Westin Saint Louis and several positions in customer service and administration, earning recognition as Employee of the Quarter and Employee of the Year during tenure at Homestead at Hickory View. Helen holds a Diploma in Hospitality General Management from the American Hotel & Lodging Educational Institute and an Associate of Applied Science in Business Management from East Central College.