Patrick Connaughton

Patrick Connaughton has over 20 years of work experience. Patrick began their career as a Telephone Fundraiser and End of Day Operations at the University of Texas at Austin, where they later became responsible for daily generation of pledge cards and assisted with mail solicitation campaigns. Patrick then worked as an Underwriting Support Specialist at Allstate, where they entered insurance applications into the underwriting system and trained other employees. Patrick then joined Apple One Employment as a Customer Service Escalation Support Specialist, where they tracked and assigned workloads to the customer care escalation team. Patrick also worked at Bestline Communications as a Senior Customer Care Specialist, providing customer service, technical support, and billing support. Currently, they are the Manager of Customer Support at Bestline Communications, handling back office support tasks including billing, payables, regulatory compliance, customer support escalations, and inventory procurement. Patrick utilizes skills in data manipulation with SQL and Excel, personal communication, troubleshooting, and problem solving in their current role.

Patrick Connaughton attended The University of Texas at Austin from 1994 to 2000, where they obtained a Bachelor's degree in Government and Economics. In 2019, they enrolled at General Assembly to study Data Analytics, but no degree information is provided for this program.