BestMark
Erica Ott (Tasto) is an accomplished Operations Manager at BestMark since September 2016, serving as the primary liaison among departments to communicate project status, client needs, and priorities. This role involves overseeing client scheduling, maintaining internal documentation, addressing escalated inquiries, and implementing solutions for client programs. Previously, Erica held positions at BestMark including Implementation Project Coordinator and Quality Assurance Editor, focusing on custom program creation and quality assurance practices. Additionally, Erica has extensive freelance experience in editing, providing proofreading and content editing services to various clients since 2012. With a background in the food and beverage industry and prior editorial roles at Dirty Chai Magazine, InnoVision Health Media, and regional publications, Erica brings a rich blend of operational, editorial, and client-facing expertise, supported by a Bachelor of Arts in Journalism from the University of Minnesota.
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BestMark
You’re witnessing an accelerated pace of change. Your customers expect frictionless interactions and experiences, regardless of how, when and where they do business with you. You deserve a partner who offers Customer Experience insights solutions purpose-built for helping you measure, understand and continually improve physical and digital customer interactions. Across every key customer touchpoint and channel. Welcome to BestMark. Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program. Follow us here and visit us at www.bestmark.com/ to learn more.