Hernani Orlandi Matos

Hernani Orlandi Matos is an experienced professional in customer service and technical support, currently serving as a Customer Service Team Lead at bet365 since March 2021. In this role, Hernani focuses on coaching and development, ensuring high performance and excellent customer service from team members. Previously, Hernani worked as a European Customer Account Advisor at bet365 and held various positions at Symantec, Direct Talk, CSC, Holcim, and ARTEX, gaining extensive experience in customer care, technical support, and IT infrastructure. Hernani holds an MBIS in Information Security from Universidade Paulista and a Bachelor's degree in Information Systems Management from Anhanguera Educacional.