Carol Kimaita

Carol Kimaita is an experienced Project Lead at Betika, where responsibilities include leading and executing projects to enhance customer experience within the iGaming platform. This role involves collaboration with departments such as marketing and product development to ensure a seamless customer journey. Carol's previous positions at Betika include Special Projects Assistant, Call Center Supervisor, Customer Service Representative, and Contact Center Agent, each contributing to the development of customer service strategies and employee leadership in a call center environment. Prior experience as a Customer Service Agent at Kenya Airways involved assisting passengers and addressing inquiries effectively. Carol is currently pursuing a Bachelor's degree in Project Management at the University of Nairobi and has also been attending The Catholic University of Eastern Africa since January 2013.