Joseph Kiragu

Joseph Kiragu is an experienced professional who has held various key roles at Betika since April 2018. As a Workforce Planner Lead and Customer Experience Lead, Joseph focused on reducing customer churn rates and improving customer journeys. Joseph also analyzed and managed performance metrics to ensure optimal staffing for meeting customer expectations. With a Bachelor of Science degree in Physics and Mathematics from Jomo Kenyatta University of Agriculture and Technology, Joseph has consistently demonstrated a strong commitment to enhancing customer satisfaction and overall operational efficiency.