Mary Wambui

Mary Wambui is an experienced professional with a strong background in contact center management and customer experience. Currently serving as the Contact Centre Manager Back Office at Betika since April 2017, Mary excels in quality assurance and escalation resolution. Additional roles at Betika include Operations Management and E2E CX Obsession Pillar Lead, focusing on strategy cascades, performance management, and customer process reviews. Early career experiences include supervisory and administrative positions at various companies, including A-One East Africa Limited, Dimension Data, and Kencall, where Mary developed skills in data verification, quality analysis, and client relations. Continuous professional development is evidenced by multiple certificates in leadership, customer service, and productivity from reputable institutions.