Rose Ogega

Rose Ogega is a seasoned professional with extensive experience in customer service and product management at Betika since February 2017, holding positions such as Product Executive and Learning and Development Specialist. In these roles, Rose Ogega focuses on enhancing customer service performance through training programs for agents and conducting needs-based training for local and regional teams. Previously, as Contact Center Supervisor, Rose Ogega managed the voice team to meet operational targets, ensuring efficient daily operations. Rose Ogega began the career as a Customer Service Representative, effectively resolving customer inquiries and adhering to service excellence standards. Additionally, Rose Ogega gained initial experience through internships and volunteer work with IDEWES and Kenya Forest Service. Rose Ogega holds a degree in Environmental Studies with a focus on community development from Kenyatta University.