Family Health Network
Shalonda Smith-Latimer, BA, is a seasoned professional with extensive experience in healthcare management and quality improvement. Since April 2015, Shalonda has held the position of Manager of Quality Improvement at Family Health Network. Prior to this role, Shalonda served as a Network Management Consultant at WellCare Health Plans and as a Provider Relations Specialist at Advocate Christ Medical Center, where the focus involved strengthening physician relationships. Shalonda also worked as a Clinical Integration Specialist in Provider Relations at Advocate Health Care, providing training related to Clinically Integrated Programs. Earlier experience includes a role as a Project Analyst at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma, and Texas, where project management for mergers was coordinated. Shalonda holds a Bachelor of Business Administration in Health Care Administration from American Intercontinental University and has a background in chemistry from Clarke University.
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Family Health Network
Discover the Family Health Network Difference. Family Health Network (FHN) was founded in 1995 with an important objective – bringing quality health insurance to those who need it the most. FHN is the only not-for-profit managed care community network serving Chicago and Cook County, and is directed by local health care providers. In our 17 year history, we’ve developed strong and lasting relationships with our medical providers and greatly improved overall access to medical care for the families and individuals we serve. Through years of steady growth, FHN has become a leader in government-sponsored (Medicaid) managed care programs, serving our members with excellent providers and hospitals, including psychiatric and children’s facilities. FHN has remained successful while other provider sponsored and for-profit plans have come and gone because we align provider incentives and results with quality care for enrollees. FHN considers every provider a partner, not just a paid contractor. Member satisfaction is the true measure of a successful plan, and we remain steadfast in our commitment to offering responsive customer service. Our provider/member services unit is rated one of the highest in the industry, and in order to maintain our high level of performance, we constantly seek input and feedback from our members and providers. Our exceptional caliber of service is enhanced by a genuine heart-felt sense of caring for our members. We help expectant mothers with pre-natal and well-child education. We help children receive timely immunizations that prevent serious illness. We help low-income families with the quality health care they deserve. Illinois Client Enrollment Services will send you information about your health plan choices when it is time for you to make a health plan choice and during your Open Enrollment Period.