Galo Montenegro

Galo Montenegro is an experienced customer service and operations manager with a diverse background in various industries. Currently serving as the Customer Care Manager at Better Living Now since July 2021, Galo specializes in DME, Wound Care, and Diabetes Maintenance, overseeing high-volume call operations. Previous roles include directing call centers at International Benefits Administrators and ArchCare, where Galo implemented performance improvements, integrated service level agreements, and enhanced customer satisfaction. Galo's extensive experience includes leadership positions at Benefit Management Solutions, EmblemHealth, and YMCA Retirement Fund, where skills in process optimization, training program development, and quality assurance were demonstrated. With an Associate's Degree from Queens Borough Community College, Galo has a proven track record of managing large teams, improving operational efficiencies, and delivering exceptional customer service.