Ebony Bailey-Barnes is a skilled professional with extensive experience in customer experience and operational management. Currently serving as the Team Lead for Customer Experience at Better since August 2020, Ebony has previously held positions including Customer Engagement Associate at Better Mortgage and Customer Experience roles at Better Cover. Prior to joining Better, Ebony worked as a Front Office Receptionist at BetterCloud and as an Executive Assistant/Operations Manager at DSENY Engineering Services, PC. Ebony holds an Associate's degree in Communication and Media Studies from Kingsborough Community College.
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