Jay Chhetri

Jay Chhetri is a seasoned professional with a Bachelor of Commerce degree from Delhi University and a background in customer service and team management. Currently serving as a Senior Analyst and Transaction Coordinator at Better since February 2021, Jay Chhetri previously held positions at British Airways from October 2017 to January 2021, including Business Shift Leader and Travel Consultant, where responsibilities included managing escalation calls, handling passenger bookings, and overseeing team performance. Earlier experience includes working as a Subject Matter Expert and Customer Service Representative at Teleperformance, focusing on team management and customer query resolution. Additionally, Jay Chhetri has completed intermediate studies in the Spanish language at INSTITUTE HISPANIA.