Julie Diano Tobin

Julie Diano Tobin has a diverse work experience that spans across various industries and roles. Julie is currently the Head of Client Experience at BetterRX, where they lead and scales the Client Success, Support, and Clinical Services teams. Julie'sresponsibilities include onboarding, ongoing education, and value-driven account management.

Prior to their current role, Julie served as the Director of Customer Success at MotionPoint, where they built the company's first Customer Success department and focused on driving superior retention, adoption, and growth. Julie was accountable for churn mitigation and achieved a 95% retention rate with a growing portfolio of enterprise customers. Julie also served as the Director of Strategic Account Management at MotionPoint, where they were a trusted advisor dedicated to driving B2B consultative sales and business growth with Tier 1 customers.

Before their time at MotionPoint, Julie worked at ion interactive, inc. in various roles. As a Senior Account Manager / CUA, they managed SaaS product development and post-click digital marketing campaigns for the company's largest clients. Julie was responsible for revenue generation, agile project management, and client relationship building. Julie also served as a Project Director / CUA at ion interactive, inc., leading a complex, cross-functional initiative with Citrix Systems' IT and web marketing teams.

Julie's earlier career includes roles at Citigroup / Citi Cards, where they served as an AVP, Content Manager. Julie worked collaboratively with business strategy, IT, and legal teams to implement customer-centric solutions for the company's website. Julie also had experience working as a Copywriter, Editor, and Information Architect as a Freelance Consultant. Prior to that, they worked as a Web Content Editor at AIRS, where they compiled, posted, and managed content for career sites.

Julie Diano Tobin obtained a BA degree in English from Trinity University. In 2005, they received a certification as a Certified Usability Analyst from Human Factors International.