Karen Lai has extensive experience in leadership roles within talent development and client engagement, currently serving as Vice President, Customer Center of Excellence at BetterUp since October 2017. In this position, Karen leads a cross-functional team focused on enhancing the customer journey. Prior roles at BetterUp include Vice President positions in Executive Engagement, Communications and Content Marketing, and Client Partnerships, where Karen built executive programs, elevated brand messaging, and engaged with executive-level clients. Before joining BetterUp, Karen was Senior Manager of Talent Development at Silicon Valley Bank and held various roles at Deloitte Consulting, including Manager of Leadership and Professional Development. Karen's educational background includes an MBA from London Business School and specialized training in design thinking and positive psychology.
This person is not in the org chart
This person is not in any teams
This person is not in any offices