Jhoe Madrid Aquino

Jhoe Madrid Aquino is an experienced professional in incident management and process automation, currently serving as an Analista de gestión de incidentes at NovoPayment since June 2022, where responsibilities include managing client incidents using JIRA and developing queries for reporting with PL/SQL. Prior experience includes working as an Operador de sistemas RPA at GLOBAL HITSS from December 2021 to May 2022, focusing on process documentation and designing efficient workflows with Bizagi Modeler. Additionally, Jhoe served as Asistente TI at Clínica San Juan Bautista from February 2017 to September 2020, where project design and software development in PHP were key duties. Jhoe holds a Bachelor's degree in Ingeniería de sistemas from Universidad César Vallejo, earned between 2015 and 2020.